Response within 1 business day

Tell us what you're trying to do.

Retailer or distributor onboarding, existing account support, or a partnership question — send it over and a real person will reply within one business day.

Fast replyOnboarding and support answered within one business day.

Secure onboardingVerified retailer accounts with encrypted credentials.

Real supportTalk to people who understand BBPS settlement cycles.

Thanks — your message has been received. A confirmation email has been sent to the address you provided. Our team will get back to you within one business day.

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Partner support+91 40 0000 0000 / Mon-Sat, 9am-8pm

Emailsupport@ontmpay.com

OfficeHyderabad, Telangana, India

Response timeWithin 1 business day for onboarding and support enquiries

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Before you write in

A few quick answers.

I'm already a retailer - where do I check settlement?

Log in to your OnTmPay dashboard and open the Settlements tab for a day-by-day breakdown. Have your retailer ID ready when you contact support - it helps us pull up your account faster.

How long does retailer onboarding take?

Most retailers are verified and live within a single business day once documents are submitted through the onboarding form.

Do I need any hardware to get started?

No. OnTmPay runs on any smartphone, tablet or desktop browser - there's no dedicated terminal to buy or maintain.

Can I offer all nine services from day one?

Yes - every approved retailer account has access to BBPS bills, recharge, rent-pay, education fees, municipal tax, insurance, FASTag and ferry booking from the first login.

Still stuck?

Our retailer support line is open right now.

Mon-Sat, 9am-8pm - staffed by people who actually understand BBPS settlement cycles.

Call retailer support